You might think of robots as metallklumpar with armar and bones. But bankrobotane is actually only computer program that makes tasks Human previously made.
– To provide An example, let’s say that ein customer Adviser align hjå us. Former black customers då moved manually adds a new kunderdågjevar. This lasted gladly done along with other issues, and it could be that customers became misplaced. No, we provide robot EiT Excel spreadsheet, and the job is done within a couple of hours, without the customer notices something, victory Reiel Haugland, who is Head of Business Development.
Digital co-workers
Above two large screens on an small office in the bank in Forde can they control and monitoring the robot’s job.
– It’s Actually neither a computer that makes a job in the same way that one person would Having done that, says Arne Solheim.
– You enter ein order and then ordnar robot rest?
– In advance tells you robot that here is the Start button, Here is an search field where you will enter information. So you can tell it that the search box in which it shall enter for example customer number. Ein can train dei up to acquaint various predefined tasks, says Solheim.
Demands for faster services
When Sparebanken Sogn og Fjordane com has got Some new, but quite special co-workers are there to offer customers better service.
– we adapt to the future. Customers have greater demands for speed and user give us heit. As customers we would like to get things done when’d like to make it, and without having to think too Much on it, says Haugland.
Fear not robots: Marie Heieren customer Adviser and officers of the bank. Photo: Marie Stafsnes Osland / NRK
The employees of the bank is not worried that dei digital co-workers should stele job deira. The win customer Adviser and officers of the bank, Marie Heieren.
– Eg think the employees are positive and want to discover vere developing bank. The robot then ein get freed time to work with customers, win Heieren.
And ifølgje newly appointed managing director, Trond Teigene, have the employees reason to relax. Instead of this leading to nedskjeringar it nor allowing it to holding a consequence of technology makes that they can retain the positions they have, as well as create new ones, he says.
several want robots
Also, several banks in the county is no trying to “add” robots. In the first quarter of next year core the first robot to Sparebanken Vest.
– This means that ein good part arbeidsoppgåver no becomes automated. For example, when you change the payment date on your loan in your bank. It looks like it’s automatic, but is a task which hosted done manually afterwards, says Olav Hjelle, who is regional vice president at Sparebanken Vest Sogn og Fjordane.
– And I who believed this happened automatically already today?
WOULD ALSO HAVE ROBOT: is regional general manager in Sparebanken Vest Sogn og Fjordane. Photo: Marie Stafsnes Osland / NRK
– No, it makes enough not there. There is ein great deal of manual operations that occur afterwards. And there are such tasks we want to discover entrust robots.
– What about the employees?
– We can do these tasks unless resources, but instead of click so we try to take care of its employees. We try to develop new jobs to offer its employees. Not least, we need ein new type of expertise innan IT and IT development victory Hjelle.
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